Refund policy

Return and Exchange Policy

We want you to love your Lavaya purchase! If for any reason you're not completely satisfied, we're here to help. Below is our return and exchange policy to ensure a smooth process.

1. Returns

Eligibility:
- Items must be returned within 3 days of the delivery date.
- The item must be in its original condition: unworn, unwashed, and with all tags attached.
- Please note that some items, such as [sale items, lingerie, swimwear], may be excluded from returns for hygiene reasons.

How to Return:
1. Request a Return: Email us at mail to:lavaya.helpdesk@gmail.com with your order number and reason for return. Our team will provide you with a return authorization and instructions.
2. Prepare Your Package: Repack the item securely in its original packaging. Include the return authorization form provided.
3. Ship Your Return: Send the package to the address provided in your return instructions. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

Return Shipping Costs:
- Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Refunds:
- Once we receive and inspect your return, we will process your refund to the original method of payment. Please allow 5-10 business days for the refund to appear in your account.

2. Exchanges

Eligibility:
- Exchanges are accepted for items of equal or lesser value. Exchanges must be requested within 3 days of the delivery date.
- The item must be in its original condition: unworn, unwashed, and with all tags attached.

How to Exchange:
1. Request an Exchange: Email us at lavaya.helpdesk@gmail.com with your order number, the item you wish to exchange, and the new item or size you need. We will provide you with an exchange authorization and instructions.
2. Prepare Your Package: Repack the item securely in its original packaging. Include the exchange authorization form provided.
3. Ship Your Exchange: Send the package to the address provided in your exchange instructions.

Exchange Shipping Costs:
- 250rs will be charged for your replacement item.

3. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at lavaya.helpdesk@gmail.com. We will arrange for a return and provide you with a replacement or a full refund, including return shipping costs.

4. Contact Us

For any questions regarding returns or exchanges, please contact our customer support team:

- Email: lavaya.helpdesk@gmail.com

Thank you for shopping with Lavaya!